Whether sales or service: We maintain a personal connection with your customers and thus increase their willingness to recommend you to others. We combine excellent service quality with targeted utilisation of sales potential - efficiently and effectively. Our strengths: cross-sell and up-sell performance, arpu-uplift, retention, prevention, winback and back-office processes, B2B and B2C.

Our technology-enthusiastic specialists know our clients' smart products inside out and are on duty around the clock - from 1st to 3rd level support and targeted troubleshooting to classic order acceptance. In this way, we ensure that your customers can quickly use their devices again without any restrictions. Smart AI integrations optimise our processes and create more room for what really matters: outstanding service experiences and happy customers. 

In the energy sector, we cover classic 1st and 2nd level support inbound. In our outbound projects, we strengthen your new customer business by actively selling electricity tariffs. Thanks to our streamlined processes and highly trained, service- and sales-orientated agents, we generate cost savings for you and give you more time for your core business.

Sensitive topics require precise communication and security in dealing with legal requirements. With GDPR-compliant outbound processes and a targeted customer approach, we harmonise both perfectly. The skills profile of our employees is tailored to the complex requirements of the projects. With expertise and empathy, we arouse interest and convert your leads into new customers.

We know what works. Our proven, smart in-house solutions demonstrably lead to increased sales and improved customer satisfaction in our B2C and B2B inbound campaigns - a clear competitive advantage for our clients.